Customer Satisfaction Surveys

Customer Satisfaction Surveys

Research Solutions Network conducts customer satisfaction which is at the core of human experience, reflecting their perception and liking of a company’s business activities. Our customer satisfaction surveys are tailored to measure how products and services provided by an organization meet, exceed or fall short of customer expectation.

Why Customer Satisfaction Research fits You

Our customer satisfaction surveys help organizations confirm what their customers like, dislike or what they would like to be changed or improved. The fastest and effective way to improve service or product is by listening and then acting on what customers want. High levels of customer satisfaction are strong determinants of customer retention, customer loyalty, and product repurchase. Effective businesses focus on creating and reinforcing positive experiences to retain existing customers and add new customers. At Research Solutions Network, we build effective Customer Satisfaction surveys. Proper timing of customer satisfaction surveys depends on the type of product or service provided, the type and number of customers served, the longevity and frequency of customer/supplier interactions, and the intended use of the results. This takes three different approaches to measure customer satisfaction:

   Post-purchase evaluations

   Periodic satisfaction surveys

   Continuous satisfaction tracking We effectively conduct customer satisfaction surveys to produce meaningful and useful results that are appropriate for different situations, uses and needs of organizations.


  • Location:Lavert Court
    United Nations Avenue
    P.O Box 4073 - 00506 Nairobi, Kenya
  • Email:
  • Website:
  • Mobile: +254 721 764 805
                   +254 771 975 516

Quick Contact